TIMEDROP SUPPORT
Questions about Timedrop? Our support team is available.
Contact Support
For questions about your account, access, swim analysis, billing, or technical issues, contact:
You can typically expect a response within one business day.
Common Support Topics
Account Access
Having trouble signing in or accessing your Timedrop account? Contact us and include the email address associated with your account, along with the athlete and team.
Team Access
If you believe you should have access through a team or organization but cannot sign in, contact your coaching staff or Timedrop Support.
Swim Analysis
If you have a question about the status of an analysis or believe an analyzed swim contains an issue, contact support and include the athlete name, event, date of the swim, and session.
Technical Issues
If Timedrop is not loading correctly, a feature is not working, or you encounter an error, please include:
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The device or browser you are using
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Operating system and version
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Timedrop app or web version, if applicable
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A screenshot or screen recording, if possible
Account and Data Requests
For questions about your account or personal data, contact:
About Timedrop
Timedrop provides performance analysis tools for competitive swimming programs,
coaches, and athletes.
timedrop.com
support@timedrop.com